Turnaround pro Hamstreet reflects on Cover Oregon woes and solutions

Elizabeth Hayes
Staff Reporter- Portland Business Journal, Oct 14, 2014

Clyde Hamstreet, the business turnaround artist who took the helm of Cover Oregon last spring as the health exchange was sputtering, gives a detailed assessment of its "technology fiasco" and other problems, along with suggested solutions, in a memo released today.

Hamstreet stepped aside in late July, after the new executive director, Aaron Patnode, took over. He prepared his final overview and recommendations on Aug. 29.

“When my team arrived at Cover Oregon in April the organization was in serious disarray,” Hamstreet wrote. “Rarely, if ever, in my experience as a turnaround professional have I encountered so dysfunctional a leadership and management situation. Several executives and managers held positions they did not have the experience or ability to handle and were, consequently, failing.”