ALEXANDRIA, La. -- Mid State Orthopaedic and Sports Medicine Center is hard to miss. The practice’s new, 30,000-square-foot building is marked with an enormous sign along one of the main roads in this central Louisiana city of about 48,000 people.
In the elegant, high-ceilinged interior, the practice’s 11 doctors see about 300 patients daily to bring in $10 million in revenue each year. It’s a highly successful operation. But when practice administrator Spencer Michael started here two years ago, the business was struggling with a common problem: collecting payments from patients.